Rock Spot Climbing Policies

Group/Party Deposits

  • A deposit is due at time of booking: $50 for groups under 50, $100 for groups 50+ and $175 for overnights.
    • In the policies outlined below a “forfeited deposit” is a maximum of $50 unless otherwise stated or agreed upon. For example, if a group of 55 puts down a $100 deposit and needs to cancel, only $50 is forfeited, $50 is returned or applied to another date.
  • This deposit is non-refundable and is credited toward the total cost of your party.
    • If you need to reschedule, you must do so 2 or more weeks before your original date – the deposit will be applied towards the new date or time.
    • If you need to cancel your group at any time, the deposit is forfeited.
    • If you need to change your date or time within 2 weeks of the scheduled event, your deposit will be forfeited. Please note that you are not guaranteed your same day and time, dependent on other scheduled events. Once you change a date, the original date/time is no longer guaranteed and will be opened to other events.
  • Confirmed group numbers are required two weeks prior to your scheduled date.
    • The deposit or a portion thereof may be held in the event that a group’s final numbers differ by more than 5 from the confirmed number.
  • Cancellation due to weather.
    • If the gym is closed for business during the time scheduled for your group, you may reschedule your group visit.
      • Your deposit will not be refunded, but will be applied towards the new date.
    • If the gym is open for business and you choose to cancel or reschedule your group, your deposit will be forfeited and you will need to place a new deposit on the new date.

Definition of Family

“Family,” as it refers to Rock Spot Climbing family memberships and punch passes is defined as:

  • Immediate family: mother, father, daughter, son, brother, sister, spouse/significant other
  • And who lives at the same address
  • And is billed to the same credit card

Family is defined in relation to the primary account holder only.

Definition of a Student

Students are defined for the purpose of discounted memberships and day passes at Rock Spot Climbing as anyone who meets ALL of the following criteria:

  • Is 17+ years old for College Day Pass
  • Students under 18 do not require proof of enrollment or ID to qualify for Student Memberships
  • Is enrolled full time in a college, post-graduate, certificate or trade education program
  • Can provide a valid, current student ID
  • Can provide a current, full time course schedule

Final determination of qualification is at the descretion of the manager on duty. If you have any questions about eligibility, please contact us at memberships@rockspotclimbing.com.

EFT Agreement

  • EFT dues can only be paid through a valid credit card or debit card.
  • You must have a valid phone number and e-mail address on file with RSC.
  • You will be billed on the 5th of every month.
  • Any changes to your account must be made 2 days prior to the 5th of each month.
  • You may place an EFT on hold for $10/month. There is no reactivation fee for memberships on hold, and your previous monthly rate is retained.
  • There is no cancellation fee. You may cancel any time.
  • Any missed payments or declined cards will result in a one-time $5 service charge. We will attempt to charge the account again within 10 days.
  • For the security of your account, changes that affect your Credit Card charge (including number, expiration date, and added family or features) must be made in person or over the phone by the Primary Account Holder. If the EFT member is under 18, changes can be made by the parent or legal guardian.

EFT On Account:

  • EFT members may place up to $50 of goods or service on account per billing cycle.
  • Billing for on account purchases is done weekly, the specific day may vary.
  • Past due balances must be paid in full before new charges may be added.
  • Items may be placed on account at any Rock Spot Climbing location.
  • Minors must be given permission from the account holder before they are able to place anything on account.

Cancellations may be done in person, over the phone, or by using our online form: www.rockspotclimbing.com/change-request-form. Rock Spot Climbing can not accept cancellation request submitted in any other way.

Please contact the Memberships Director with any questions at memberships@rockspotclimbing.com

Drop-off/Underage Climbers

All climbers under 14 must be accompanied by someone 17 or older. Climbers 14-16, in addition to the rules and regulations in the waiver, are held to the following regulations.

  • The child must demonstrate clear proficiency and consistent behavior.
  • The parents must understand the risks involved in allowing the child to be in the gym alone. We recommend parents go through the Orientation with their child before leaving them so that all parties are clear on what is expected to ensure safety.
  • The emergency contact on file must be a number where the an adult can be reached while the child is at Rock Spot Climbing. If that is not the case, the child must leave the current number with the front desk when they check in.
  • Permission may be revoked at any time at the discretion of any Supervisor. Reasons for revocation include, but are not limited to: failure to follow proper safety procedures, inappropriate language or actions, unsafe behavior, failure to adhere to the rules and safety policies outlined in the waiver.

Belay, Auto Belays, Leading

  • Must be 12 to clip yourself or anyone else into an auto belay.
  • Must be 14 to belay.
  • All belayers must pass a belay test with an RSC employee before belaying on their own in the gym.
  • Lead climbers and belayers must pass a test with an RSC employee before belaying or lead climbing in the gym.
  • Only climbers currently taking lead classes with RSC may “mock lead” in the gym.
  • Only Rock Spot Climbing employees may teach belaying, leading, or charge for technique instruction inside the gym.