Shift Supervisor- All Locations

Posted 3/17/14 ROCK SPOT CLIMBING is currently looking to hire a SHIFT SUPERVISOR for our facility in Peace Dale, Rhode Island!!

Job Description

The shift supervisor at Rock Spot Climbing will oversee all aspects of the day to day operations of the gym as a supervisor on duty. All activities shall be conducted under the direction of the operations manager.

Responsibilities will include:
Opening/closing the facility
Checking the facility for safety/cleanliness issues
Checking in/accepting payment from customers
Selling services, memberships, and retail items
Counting registers at the beginning and end of all shifts
Supervising and organizing all floor staff
Maintaining a safe, positive and productive atmosphere
Provide excellent customer service in person or over the phone
Conduct initial group bookings under the supervision of the group booking manager
Process daily paperwork
Be able to perform all floor staff functions
Provide input for agenda, and attend supervisor meetings
Other management duties as assigned (e.g., assistant retail supervisor, assistant marketing supervisor)

Desired Skills and Experience:

Bachelor’s Degree
Previous indoor rock climbing and belaying experience
Previous supervisory experience
Detail oriented and organized
Punctual and reliable
Customer service and sales experience
Outgoing, friendly personality

Company Description

Rock Spot Climbing is an indoor rock climbing company with locations in Massachusetts and Rhode Island. We are an equal opportunity employer committed to building a high performance organization that attracts ACTIVE, OUTGOING, and FUN, loyal team members.

Assistant Manager- All Locations

Posted 3/17/14 ROCK SPOT CLIMBING is currently looking to hire an ASSISTANT MANAGER for our facilities in Rhode Island and Boston, MA!

Job Description

The assistant manager at Rock Spot Climbing is responsible for the day-to-day operations of the facility, as well as all shift supervisors and floor staff. The assistant manager works alongside the corporate management team under the supervision of the regional operations manager.

Responsibilities will include:
Shift supervisor responsibilities, open/close the facility
Participate in hiring, firing, training, and evaluating managers/shift supervisors/floor staff under the direction of the operations manager
Oversee supervisor team, delegating gym tasks and evaluating project progress
Schedule, organize and run manager meetings
Oversee the training of floor staff/shift supervisors with assistance of floor staff trainer
Oversee the retail store to assure it is clean, organized and stocked
Make sure all cleaning tasks are done as required
Review climbing wall maintenance manual and make sure inspections are completed daily
Be able to perform all floor staff functions
Other management duties as assigned

Desired Skills and Experience:

Bachelor’s Degree
Previous management experience with employees
Experience with employee scheduling
Ability to supervise
Ability to work nights/weekends
Ability to enforce rules and regulations
Ability to handle money
Punctual and reliable
Customer service experience

Company Description

Rock Spot Climbing is an indoor rock climbing company with locations in Massachusetts and Rhode Island. We are an equal opportunity employer committed to building a high performance organization that attracts ACTIVE, OUTGOING, and FUN, loyal team members. Please see our website: www.rockspotclimbing.com.

Program Manager- All Locations

Posted 3/17/14

ROCK SPOT CLIMBING is currently looking to hire a PROGRAM MANAGER for each of our facilities in Rhode Island and Boston, MA!

Job Description
The program manager at Rock Spot Climbing will oversee all group bookings, staff, and event operations, as well as oversee the operations for the entire facility while working as the shift supervisor.  All activities shall be conducted under the direction of the regional operations manager.

Responsibilities will include:
Oversee all group/event bookings and ensure adherence to all booking and event policies
Communicate with group/event organizers to ensure a positive experience
Train floor staff and supervisors on how to effectively run a group
Follow up on past groups, seek out new group business
Promote and coordinate all Youth Program classes and events
Supervise and organize all Youth Program staff
Implement and monitor lesson plans and curriculum
Create and monitor schedules for YP classes and floor staff
Coordinate gym program schedule and enrollment, including recurring classes or events
Identify areas for growth or improvement within program schedule
Organize and promote educational programs for youth and adults
Process daily paperwork
Provide input for agenda of manager meetings
Be able to perform all shift supervisor, youth program and floor staff functions
Other management duties as assigned

Desired Skills and Experience:
Bachelor’s Degree
Previous management experience with employees
Ability to supervise
Ability to work nights/weekends
Ability to enforce rules and regulations
Ability to handle money
Customer service and sales experience
Punctual and reliable
Leads by example
Detail oriented
Organized
Outgoing, friendly personality
Previous experience with children’s birthday parties
Experience working with youth of all ages
Previous indoor rock climbing and belaying experience

Company Description
Rock Spot Climbing is an indoor rock climbing company with locations in Massachusetts and Rhode Island.  We are an equal opportunity employer committed to building a high performance organization that attracts ACTIVE, OUTGOING, and FUN, loyal team members.  Please see our website:  www.rockspotclimbing.com.